Purezy Nature Refund Policy

At Purezy Nature, we strive to ensure our customers are completely satisfied with our dehydrated food products. If you are not entirely satisfied with your purchase, we are here to help. Please review our refund policy below.

Eligibility for Refunds

1. Product Condition: To be eligible for a refund, your item must be unused, unopened, and in the same condition that you received it. It must also be in the original packaging.
2. Time Frame: You have 30 days from the date of purchase to request a refund. If 30 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.
3. Proof of Purchase: A receipt or proof of purchase is required to process your refund.

Non-Refundable Items

Certain items are exempt from being refunded:

Any item not in its original condition, is damaged, or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery.

Refund Process

1. Requesting a Refund: To initiate a refund, please contact our customer service team at [email protected]. Provide your order number, receipt, and reason for the refund request.
2. Return Shipping: Once your return is approved, you will receive instructions on how to ship the product back to us. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
3. Inspection: Upon receipt of your returned item, we will inspect it and notify you of the approval or rejection of your refund.
4. Refund Approval: If your return is approved, we will process your refund to your original method of payment within a certain amount of days. You will receive a confirmation email once your refund has been issued.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, please contact us at [email protected] with your order number and details about the product.

Late or Missing Refunds

If you haven’t received a refund yet:

1. Check your bank account again.
2. Contact your credit card company, it may take some time before your refund is officially posted.
3. Contact your bank. There is often some processing time before a refund is posted.
4. If you’ve done all of this and you still have not received your refund, please contact us at [email protected].

Contact Us

If you have any questions about our refund policy, please contact us at:

Email: [email protected]

Phone: +94742 360 660